Frequently Asked Questions
Find quick answers to the most common questions about shipping, orders, returns, and more. We're here to help make your shopping experience smooth and worry-free.
What is Deja Store?
How can I place an order?
Where do you ship?
We currently ship only within the United States.
How long does shipping take?
📦 Standard shipping: 7-15 business days
⚡ Express shipping: 4-7 business days
How much does shipping cost?
- Free Shipping: Free on orders over $100
- Standard Shipping: a flat rate of $4.99
- Expedited Shipping: a flat rate of $14.99
Do you offer free shipping?
Yes! We offer FREE shipping on all orders over $100.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your package directly on our website.
What happens if my package is delayed?
If your order takes longer than expected, contact our support team, and we’ll help you track it or offer a solution.
Do you ship to P.O. Boxes or Military Addresses (APO/FPO)?
Yes, we ship to P.O. Boxes and Military Addresses (APO/FPO) using reliable and trusted shipping partners to ensure fast and secure delivery.
What should I do if my package is lost or stolen?
If your package is marked as “delivered” but you haven’t received it, check with neighbors or your local post office. If you still can’t locate it, contact us within 48 hours for assistance.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, you can request a shipping address change by contacting our support team ASAP.
What carriers do you use for shipping?
We work with multiple trusted carriers—including USPS, FedEx, UPS, DHL, and others—to ensure fast, reliable, and secure delivery of your orders.